Managing Performance and Productivity


As communities change, the expectations and strain placed upon each council in local government has also changed. Leaders now need to actively manage staff performance and grow the people in their business to increase productivity and remain viable.

They need to be able to manage the changes in their environment, leading people through these changes to keep the team united and motivated. Participants will leave this course with a range of ways to help their people perform at their best. Understanding both the importance of articulating what high performance looks like, the importance of an overall vision for motivation, and having the tools to implement them.

Who Should Attend

This course is open to anyone working in the local government sector and will be of particular interest to:

  • Managers
  • New managers
  • Experienced supervisors
  • Any leader responsible for improving performance 

Benefits for the Delegate

Participants will leave this course with a range of ways to help their people perform at the best.

Benefits for Council

Council can expect to have leaders actively engage in assisting their direct reports improve, and reduced escalations to the HR team.

  Two day course
  9.00 am to 4.00 pm

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Member: $924 

Non-Member: $1,205 

 Enquiries:  Melinda Budd
 Phone:  02 8297 1210
 Email:  [email protected]

Program Outline

This course aims to give participants the skills to successfully articulate and address performance expectations, and provide a range of methods to support their direct report improving their performance.

Day one topics include:

  • Difference between managing and leading
  • Articulating high performance
  • Understanding expectations and consequences
  • Setting skill and behavioural expectations 
  • The importance of values

Day two topics include:

  • Understanding the role of emotions
  • Articulating the performance shortfall and challenge
  • Planning a courageous conversations
  • Opening the conversation clearly
  • Asking questions, and planning a way forward

Note. A minimum number is required to confirm the training, please check with us prior to making travel arrangements. 

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