Service Reviews Training

Service Reviews Training

With the release of the updated Integrated Planning and Reporting Guidelines (September 2021), “to encourage continuous improvement across the council’s operations, the Delivery Program must identify areas of service that the council will review during its term, and how the council will engage with the community and other stakeholders to determine service level expectations and appropriate measures” and “the Operational Plan must specify each review to be undertaken in that year.”

In this workshop we will explore what should be included in your service review.

Session One: Overview 
What is a service review 
Understanding the purpose and what you’re trying to do 
Links to the Community Strategic Plan 

Session Two: Getting Started 

Developing the Scope - what’s in and what’s out 
Establishing the Team 
Identifying and Engaging Stakeholders 
Governance Structure and Reporting Lines  
Understanding Key Influencers 

Session Three: Reviewing the Service 
Set Priorities, Timelines and Deadlines 
Analyse the Current Environment 
Review Alternatives 
Engage with Stakeholders - Seek Feedback 
Analyse Risks of Change 
Establish Performance Criteria for Change 

Session Four: Implementation 
Develop an Implementation Plan 
Develop a Change Management Plan 
Document the Changes 

Session Five: Monitor and Evaluate 
Evaluate the Review Process and Document Enhancements for Future 
Evaluate the Change Management Process and Document Enhancements for Future 
Report on Outcomes and Share Key Learnings

Cost

Member: $350

Non-Member: $450

Includes arrival morning tea and light lunch.

  

Presenters

Stephen Bunting

Director
Morrison Low

Stephen is Director of Morrison Low Consultants, based in the company’s Sydney office. He has 20 years’ experience as a local government group manager, public policy analyst and project manager and 14 years as a consultant to local government. During this time, he participated in several organisational improvement projects that have given him a sound understanding of all council activities and service. Since joining Morrison Low, Stephen has led a number of service and organisation-wide review projects in New South Wales, Queensland and Western Australia. These reviews have covered all council functions, and benefited clients though savings and efficiency gains, changes in service delivery models, service levels, funding methods and structure. Stephen believes involving key internal stakeholders in any review is critical to ensure a high level of participation and understanding of the process but also to successfully embed the changes in the organisation once the review is complete.

Wednesday, 13 April 2022
9:30 am to 3:00 pm
Members $350
Holiday Inn Sydney Airport
Charles Kingsford-Smith Room
Cnr Bourke Road & O’Riordan Street
Mascot 2020