Local Government Performance Excellence Program

What is the program?

The program is made up of an annual survey that collects information from participating councils and then compares and benchmarks these via a series of metrics delivered in a comprehensive report. In addition, there is a Council Comparative Analysis Tool (CCAT) that assists councils to interactively compare and analyse the report's results across data collected from all councils that participate in the program.

What does the program cover?

The program measures performance excellence and provides the leaders of councils strategic and operational insights into:
  • Corporate Leadership
  • Operations Management 
  • Workforce Management 
  • Finance Management 
  • Risk Management 
  • Asset Management 
  • Service Delivery

What are the benefits of the program?

  • Uses real council data to provide insights and facts for knowledgeable decision making.
  • Enhances operational and strategic workforce and service planning.
  • Helps build skills and capabilities in council to solve very real issues with tangible data.
  • Sector led and independent of government, thus complimentary to all other models. 
  • Helps you understand what is unique and what is similar within your council when compared with other councils.
  • Assists you in identifying council comparisons to similar sized councils with similar services and infrastructure.
  • Shows where your service mix and management policies sit within the sector as a whole.
  • Bespoke, reliable and cost-effective bench-marking for all councils in any jurisdiction.
  • Utilises existing council data to provide insight for enhanced decision making.
  • Caters for differences as well as similarities between councils in its design. 
  • Offers a community of councils working together to improve the measurements (professional networking). 
  • Flexibly considers size, nature and capability of the work of local government, enabling councils to find creative ways to resource and deliver council services locally as groups.

Some of the questions answered as a result of the report are:

  • What is the level of corporate development, strategic planning and accountability in your council? 
  • What is the shape of your council meetings and how effective are they? 
  • Are decisions being made at the right level? 
  • What quality of policy support do you have? 
  • How effective and efficient is your finance function? 
  • Is your council being supported with enough analysis? 
  • What impact does your budgeting process have? 
  • How effective is your rates collection and is there an impact on your cash flow? 
  • Is your operational planning and project management approach effective? 
  • How well are you managing your risk and supplier risk? 
  • How productive is your internal audit process for your size? 
  • What shape is your level of systems investment? 
  • Do you have a visible customer service focus in the organisation? 
  • What is the generational profile of your workforce and what is this showing you about your workforce capacity? 
  • Are your leave liabilities able to be more successfully managed? 
  • What are the indicators of workforce productivity telling you? 
  • What is the span of control and relative level of focus you have on management? 
  • What is the right level of training investment for optimal return? 
  • How robust is your workforce plan?

What are the key dates?

14 July - Data submission opens | User management via digital platform

1 October - Initial data submission signed off (all sections except for Financial Data)

3 November - Financial data submitted and signed off | Data submission closes

17 December - FY21 Report and CCAT available

Program information

To find out more about the 2021 program view the PEP Brochure

Who can I contact with questions?

Contact Local Government Professionals, NSW for details about the Program - email [email protected]