Council Case Study: In Depth Review of Library Services

EVENT : LG Service Reviews November 2016

SPEAKERS : Kate O’Grady, Consultant, State Library of NSW; Amanda Davies, Business Performance Review Manager, Business Planning and Performance, City of Sydney; and Jenny Thompson, Manager Library and Community Services, Wollongong City Council

In this session, we take an in depth look at library services and what tools are available to assist councils in preparing for and conducting service reviews in this area. We will also hear from a panel of councils who have already undergone service reviews in this area to compare and contrast the different approaches used and the outcomes to date.