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With the release of the updated Integrated Planning and Reporting Guidelines (September 2021), “to encourage continuous improvement across the council’s operations, the Delivery Program must identify areas of service that the council will review during its term, and how the council will engage with the community and other stakeholders to determine service level expectations and appropriate measures” and “the Operational Plan must specify each review to be undertaken in that year.”
In this workshop we will explore what should be included in your service review.
Session One: Overview What is a service review Understanding the purpose and what you’re trying to do Links to the Community Strategic Plan Session Two: Getting Started Developing the Scope - what’s in and what’s out Establishing the Team Identifying and Engaging Stakeholders Governance Structure and Reporting Lines Understanding Key Influencers Session Three: Reviewing the Service Set Priorities, Timelines and Deadlines Analyse the Current Environment Review Alternatives Engage with Stakeholders - Seek Feedback Analyse Risks of Change Establish Performance Criteria for Change Session Four: Implementation Develop an Implementation Plan Develop a Change Management Plan Document the Changes Session Five: Monitor and Evaluate Evaluate the Review Process and Document Enhancements for Future Evaluate the Change Management Process and Document Enhancements for Future Report on Outcomes and Share Key Learnings
Cost
Member: $350
Non-Member: $450
Director Morrison Low
Stephen is Director of Morrison Low Consultants, based in the company’s Sydney office. He has 20 years’ experience as a local government group manager, public policy analyst and project manager and 14 years as a consultant to local government. During this time, he participated in several organisational improvement projects that have given him a sound understanding of all council activities and service. Since joining Morrison Low, Stephen has led a number of service and organisation-wide review projects in New South Wales, Queensland and Western Australia. These reviews have covered all council functions, and benefited clients though savings and efficiency gains, changes in service delivery models, service levels, funding methods and structure. Stephen believes involving key internal stakeholders in any review is critical to ensure a high level of participation and understanding of the process but also to successfully embed the changes in the organisation once the review is complete.