Most people now know that mental health problems are common and disabling, and one person in five will experience a mental health issue. Unfortunately, there may not be many people that know how to deal with situations when they arise in the workplace. This one-day course teaches you how to identify and respond safely, effectively, and appropriately when a member of the community, or a work colleague, may be developing a mental health issue, or experiencing a mental health emergency. Facilitated by a registered psychologist, this course is highly practical and interactive. Participants will leave this course with confidence and equipped with proven strategies in how to respond to a mental health situation in your council. 

Key content

  • Identifying early warning signs
  • Ways to communicate safely to  de-escalate the situation
  • How to manage someone who may be unpredictable, aggressive or in extreme distress
  • Response in emergency situations
  • Assist as a ‘first responder’, and not a counsellor

About the facilitator

Emi is a registered Psychologist, Associate Member of the Australian Psychological Society and NLP Results coach and trainer. As a psychologist, Emi has worked extensively in the mental health sector, gaining experience at the front line, and at a managerial level. A specialist in ‘Recovery Oriented Practice’, Emi has delivered mental health training to a range of audiences including community support workers and registered nurses.

Course Dates

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