One Day Courses

DEALING WITH CONFLICT AND COMPLAINTS
NSW Public Sector Capability Framework Descriptor Level: Intermediate
Dealing with conflict is neither fun or enjoyable, but it often falls to the  leader to mediate and resolve. People handle conflict differently, and  understanding the styles that people use to manage conflict helps the leader maintain control and composure, while moving them towards a resolution. With an understanding of people’s differences, leaders can engage in conflict with an even temperament and communication skills that defuse the situation and skilfully moves people towards a resolution.
Begin DateNameCityEvent Code
There are no records.
Click here for our full suite of one day courses.

Management and Leadership

STEPPING INTO SUPERVISING
NSW Public Sector Capability Framework Descriptor Level: Intermediate
Taking on the role of supervisor or team leader is an important step on your leadership journey. Practical skill that you will call on immediately, to manage your team, communicate effectively and provide direction, set strong foundations for continued development. This two-day course covers topics that help new supervisors and team leaders, become aware of their leadership and communication preferences, as well as understanding team needs and behaviour. Participants will leave this course with the skills to begin managing a team effectively and the confidence to apply learnt materials.
MANAGING PERFORMANCE AND PRODUCTIVITY
NSW Public Sector Capability Framework Descriptor Level: Adept
As community needs change, the expectations and strain placed upon each council in local government also increases. Leaders now need to closely manage staff performance and grow the people in their business to increase productivity and remain viable. They need to be able to manage the changes in their environment, leading people through these changes to keep the team united and motivated. Participants will leave this course with a range of ways to help their people perform at their best. Understanding both the importance of articulating what high performance looks like, the importance of an overall vision for motivation, and having the tools to implement them.
MANAGING VISION, DIRECTION AND PROJECTS
 NSW Public Sector Capability Framework Descriptor Level: Advanced
Large projects and being responsible for a greater number of people requires special planning. Understanding the elements for creating a resilient team, and being able to help other leaders articulate and execute a vision for the future, are essential elements for any modern leader. Influencing internal and external stakeholders requires planning throughout the different stages of the project. As well as an increase in the number of people you are responsible for, changes to regulations, systems and projects bring an increased exposure to risk. Day two of the programme provides answers to the key questions facing managers responsible for risk management and presents a practical step by step approach to developing a risk plan.
Begin DateNameCityEvent Code
25/07/2018Stepping Into SupervisingSouthern NSWSISP250718SISP250718
19/09/2018Stepping Into SupervisingSydneySISP190918SISP190918
25/09/2018Managing Performance and ProductivityNorth WestMPAP250918MPAP250918
16/10/2018Stepping Into SupervisingMitchellSISP161018SISP161018
30/10/2018Managing Performance and ProductivitySydneyMPAP301018MPAP301018
7/11/2018Managing Vision, Direction and ProjectsSydneyMVDP071118MVDP071118

Rural Management Challenge

The Rural Management Challenge is a professional development opportunity for all up and coming staff within council. Specially designed to provide councils in rural and regional areas of NSW the opportunity to take part in this truly unique professional development experience, the Challenge develops skills and knowledge that can be immediately applied back at council.

HOW THE CHALLENGE WORKS
Over two days, teams of four come together to compete against other councils in their region as they are challenged with tasks which stretch their knowledge of local government and their council’s policies and procedures. All tasks are tailored specifically for rural and regional councils, addressing realistic scenarios faced in the day-to-day management of council operations.

2018 DATES AND LOCATIONS
The Rural Management Challenge is run annually between August to October. 2018 dates and locations will be confirmed shortly.

Other Training