One Day Courses

COURAGEOUS CONVERSATIONS
NSW Public Sector Capability Framework Descriptor Level: Adept
The capacity of a leader to demonstrate authenticity while engaging in a sensitive and challenging conversation is not a common trait. It is a skill we can learn when we understand the opportunity for transformation and growth in our team members, is greater than our discomfort. Participants will learn the steps involved to embark on a courageous conversation, to grow and develop their team in a meaningful way, moving from superficial polite conversation and explore each team member’s full potential in a deep dive conversation with structure and guidance.  
DELIVERING AMAZING CUSTOMER SERVICE
NSW Public Sector Capability Framework Descriptor Level: Foundational
Everybody thinks that the service they are offering is ‘good service’, but in a changing market where our residents have some autonomy, has our service  evolved to meet the change in the market? Our community does not always  know what is missing or how things can be made better, so it is important for us to think laterally about what we do, how we do it, who we do it for and if we can make it easier for them. Looking ahead for future changes and understanding how it feels to be our residents, can help us plan to be an asset to our customers.
Begin DateNameCityEvent Code
12/06/2018Stepping Into SupervisingNorthern RiversSISP120618SISP120618
14/08/2018Delivering Amazing Customer ServiceNorthern RiversDACS140818DACS140818
15/08/2018Courageous ConversationsNorthern RiversCOCO150818COCO150818
Click here for our full suite of one day courses.

Management and Leadership

STEPPING INTO SUPERVISING
NSW Public Sector Capability Framework Descriptor Level: Intermediate
Taking on the role of supervisor or team leader is an important step on your leadership journey. Practical skill that you will call on immediately, to manage your team, communicate effectively and provide direction, set strong foundations for continued development. This two-day course covers topics that help new supervisors and team leaders, become aware of their leadership and communication preferences, as well as understanding team needs and behaviour. Participants will leave this course with the skills to begin managing a team effectively and the confidence to apply learnt materials.
MANAGING PERFORMANCE AND PRODUCTIVITY
NSW Public Sector Capability Framework Descriptor Level: Adept
As community needs change, the expectations and strain placed upon each council in local government also increases. Leaders now need to closely manage staff performance and grow the people in their business to increase productivity and remain viable. They need to be able to manage the changes in their environment, leading people through these changes to keep the team united and motivated. Participants will leave this course with a range of ways to help their people perform at their best. Understanding both the importance of articulating what high performance looks like, the importance of an overall vision for motivation, and having the tools to implement them.
MANAGING VISION, DIRECTION AND PROJECTS
NSW Public Sector Capability Framework Descriptor Level: Advanced
Large projects and being responsible for a greater number of people requires special planning. Understanding the elements for creating a resilient team, and being able to help other leaders articulate and execute a vision for the future, are essential elements for any modern leader. Influencing internal and external stakeholders requires planning throughout the different stages of the project. As well as an increase in the number of people you are responsible for, changes to regulations, systems and projects bring an increased exposure to risk. Day two of the programme provides answers to the key questions facing managers responsible for risk management and presents a practical step by step approach to developing a risk plan.
Begin DateNameCityEvent Code
30/05/2018Stepping Into SupervisingLeetonSISP300518SISP300518
12/06/2018Stepping Into SupervisingNorthern RiversSISP120618SISP120618
26/06/2018Managing Vision, Direction and ProjectsSydneyMVDP260618MVDP260618
4/07/2018Stepping Into SupervisingSydneySISP040718SISP040718
25/07/2018Stepping Into SupervisingSouthern NSWSISP250718SISP250718
11/09/2018Stepping Into SupervisingOranaSISP110918SISP110918
25/09/2018Managing Performance and ProductivityNorth WestMPAP250918MPAP250918
16/10/2018Stepping Into SupervisingMitchellSISP161018SISP161018
30/10/2018Managing Performance and ProductivitySydneyMPAP301018MPAP301018
7/11/2018Managing Vision, Direction and ProjectsSydneyMVDP071118MVDP071118

Rural Management Challenge

The Rural Management Challenge is a professional development opportunity for all up and coming staff within council. Specially designed to provide councils in rural and regional areas of NSW the opportunity to take part in this truly unique professional development experience, the Challenge develops skills and knowledge that can be immediately applied back at council.

HOW THE CHALLENGE WORKS
Over two days, teams of four come together to compete against other councils in their region as they are challenged with tasks which stretch their knowledge of local government and their council’s policies and procedures. All tasks are tailored specifically for rural and regional councils, addressing realistic scenarios faced in the day-to-day management of council operations.

2018 DATES AND LOCATIONS
The Rural Management Challenge is run annually between August to October. 2018 dates and locations will be confirmed shortly.

Other Training