Your health and safety matters. Due to COVID-19, all of our upcoming conferences will be delivered online.

The Customer Experience Conference is new on our event calendar this year as we take a fresh look at this very important topic. The program supports information sharing and peer to peer learning as we cover topics including how customer service impacts business, utilising data to enhance the customer experience and fostering a customer centric culture.

This conference will be delivered online via a series of three engaging and relevant sessions all from the comfort of your home or office space. Sessions will be held fortnightly, beginning Thursday, 22 October from 10:00am - 12:00pm, full conference registration will include access to all three sessions, including speaker and sponsor Q&A. Single session registration is also available.

A "Boardroom Broadcast" package option is available for councils that will allow staff to come together safely in either your boardroom or council chambers to experience the conference content in the one place. This option allows for unlimited colleagues from different departments to join in on the sessions and then discuss the content and new learnings together.

How will the Boardroom Broadcast work? A zoom link will be sent through to the registered contact where they will be able to access the session and share it to a screen for everyone to see. All involved will still have the opportunity to ask speakers and sponsors questions, we just ask that those wishing to speak are close to a microphone so that we can hear you clearly.

This option is a great opportunity for cross department interaction and collaboration.

Registration Fees:

   Per Session  Full Conference
 Member registration  $35 $100
 Non-Member registration  $45 $130
 Boardroom Broadcast  -  $550
 Prices include GST.

 Click below to find out more about each day and to register. 

Online Sessions


Transforming Customer Service
Session includes:
From Customer Service to Customer Experience 
Transforming the Customer Experience
Registrations are closed
Customer Service Online
Session includes:
The Digital Transformation of Customer Service
Social Media Engagement
10.00am - 12.00pm

Leadership in Customer Service
Session includes:
The Impact of Culture on Customer Experience
Enabling your team to take Initiative 
10.00am - 12.00pm 


Conference Partners




Sponsors and partners play such an important role in our events, they enable us to attract influential speakers and maximise the participation of our members. As a sponsor you have the opportunity to get involved with the event and be a part of what makes this sector great.

The Customer Experience Conference in 2020 will be delivered online, with delegates and speakers remotely from all corners of the state.

Partnering with us on this conference offers you a significant opportunity to link with influential leaders and staff from local governments across the state and we urge you to secure your place as a sponsor as soon as possible. The earlier you commit to be involved, the sooner you will be able to benefit from the exposure offered.

We look forward to your support and working with you as we develop the event.

For more information

We'd love for you to be involved with our event, please contact us at any time:

Conference Information:

Alyssa Mason
Events Coordinator
8297 1213
Sponsorship Information:

Troy Dowd
Business Development Manager
8297 1209