Is efficiency, effectiveness and productivity of your council operations important to you?

How do you know that your council is performing well, and do you know this also in context of it’s unique characteristics?


Do you have leading, proven and reliable tools to support your performance improvement and celebrate your successes? 

The Australasian LG Performance Excellence Program is a world-leading locally, nationally and internationally recognised sophisticated performance benchmarking program. All councils, no matter their size can now comprehensively and comparatively self-assess their operations and management performance with confidence. In its seventh year and with 163 participating councils across Australia and New Zealand, it is a first ever cross-state and cross-country council collaboration.

Under this program council leaders can see their own strategic and operational performance in context of their unique sector and gain intelligence and insight on their strengths and areas for improvement. As an association initiative, and unique in its collaborative design, it is a very cost-effective way of reviewing their services, workforce plans, priorities, areas of risk and building stronger community relationships. It demonstrates excellence and provides the leaders with insights into:
Corporate leadership 
Workforce management
Finance management
Operations management
Risk management 
Asset management
Service delivery

How do participating councils’ benefit?
Our participating councils benefit from its exclusive industry-led design, by understanding what is unique and what is similar about their councils compared with others and using the data metrics enhancing their operational and strategic workforce and service planning. 

Our councils have been successful in:
1. Applying for, and being granted, community service grants 
2. Mitigating areas of unforeseen risk in council – such as excessive use of overtime by staff
3. Helping build skills and capabilities in council to solve very real issues such as assisting build the internal ability to solve real issues such as developing creative attraction, hiring and retention schemes for Gen-Ys to their council, where they have struggled in the past;
4. And service review planning such as determining alternative waste options from analysis of the data, including ways in which they could reduce costs relating to waste as well as reduce the waste in the community and reduce the levy charged to the local community.
Please have a look at our case study booklet for more in depth information on how our participating councils are benefiting.

We understand that it is important to understand the nature of your service and workforce profile as a council. We also understand that only you know your council’s needs the best.
This is why we enable you to control these elements when you are comparing to other councils before you compare results. We are also committed to ensuring that you get new perspectives on all elements that impact your performance as well as have a handle on the important and more granular components – to see how they impact each other.
This program is now the most comprehensive empirical dataset on the nature, scope, size and ability of local government performance and is invaluable in providing from the largest to the very smallest councils access to the analytical power of such significance.

What do you get?
A fully comprehensive semi-customised performance excellence report and direct access to the additional Council Comparative Analysis Tool along with access to Council Comparison Windows (additional cost) which support entire regions work together in regional planning, and excellent support delivered by participation in our network of connected professionals.

What is unique about this program?
It is sector led – not government led
Supports every size and type of council
Is collaborative in its design and development across Australia and NZ
Quantifies the work of councils in an area and across entire regions 

Compare your results to:
Overall sample of councils
All the councils in your state
Councils that are like your council in terms of size, type or other pre-identified sub-segments,
Any ‘bespoke’ segments that you can create yourself

What do participating councils have to say about the Program?

Hear about the NEW Council Comparison Window
(formerly known as the Regional Window)


We extend a warm welcome to the following councils who joined and completed the program in 2018:
Transport Canberra and City Services, ACT Government

Burwood Council, Northern Beaches Council, Campbelltown City Council, Cumberland Council,
Forbes Shire Council, Hornsby Shire Council, Narromine Shire Council, Muswellbrook Shire Council and Maitland City Council

Clare and Gilbert Valleys Council, District Council of Peterborough, City of Tea Tree Gully, City of Holdfast Bay, City of Playford,
Rural City of Murray Bridge, District Council of Yankalilla and Town of Gawler

City of South Perth, Shire of Esperance
Palmerston North City Council

Key Measurement Areas

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The Comparative Analysis Tool includes regional profile data that enriches the data set from the report and allows for the creation of bespoke comparative analysis. Councils can actively filter, compare and analyse their own performance against the de-identified results of other councils. Data submitted by councils is complemented by demographic, socioeconomic and council services data, along with macroeconomic spatial data.

Each Report begins with an outline of the methodology, the demographics of the participating councils and a guide to understanding the findings. This information allows councils to evaluate and better understand current operational and management performance; identify areas of focus when striving to optimise performance excellence; and compare their benchmarks against other councils. Each council’s report is entirely confidential to the individual council.

Each year we refine the program’s design and the emphasis of each area in consultation with the ever-growing network of professionals involved. This is part of our commitment to ensuring the program suits all councils whatever their jurisdiction. Additionally, we present the results and explain the findings each year to councils through appropriate communications such as webinars, regional roadshows and dedicated events.

 To find out more please email or call 02 8297 1203